Payment not reflected
Use this for Cashfree or PhonePe checkout questions, failed payments, duplicate attempts or a paid plan that still shows as Free.
- Payment date and amount
- Plan name: Starter, Pro or Business
- Checkout email and gateway reference
VoiceCraft support desk
Get practical help with payment, activation or the Windows app.
Use this page when your Pro plan has not refreshed, the app is not signing in, a device limit needs review, or you need guidance for Hindi, Bengali and English voiceover production.
Account-based activationCashfree payment checksWindows setup support
Support topics
Choose the right request so the answer is useful from the first reply.
Clear details help us check the right account, payment and device record without sending repeated follow-up questions.
Account activation
Use this when your account should be active but the desktop app has not unlocked Pro features after sign in.
- Account email used in VoiceCraft TTS
- Screenshot of the account or plan screen
- Approximate time of purchase
Windows app setup
Use this for installer problems, launch errors, voice generation issues, export problems or firewall-related login trouble.
- Windows 10 or Windows 11 version
- App version and error message
- Language and export format affected
Business workflow
Use this for agency, classroom, team or local business use where you need multiple devices or regular production support.
- Number of Windows devices
- Languages needed for voiceovers
- Expected monthly content volume
Send a message
Describe the issue once, with the details support needs.
Short messages often delay payment and activation checks. Add your account email, plan name, device count and the exact app behavior you are seeing.
ActivationUsually checked by account email and payment reference.
Device limitsPro supports 1 device and Business supports 3 devices.
LanguagesEnglish, Hindi and Bengali creator workflows are supported.
How support handles requests
Support works fastest when the first message contains the details needed to find the right account and reproduce the issue. Include the purchase email, plan name, app version, Windows version, device count, payment date and a screenshot if the app shows an error.
For voice quality questions, send a short sample script and describe the target use case: YouTube narration, online class, devotional content, product demo or local advertisement. That context helps support give a practical answer instead of a generic reply.