Return and Refund Policy

This policy explains when a customer may request a return or refund for a VoiceCraft TTS paid plan.

Merchant and contact details

VoiceCraft TTS is operated by Prabir Sarkar. Contact wallpapersapp2024@gmail.com or call +91 8371976797.

Refund request period

A customer may request a refund within 7 days of purchase when the service does not work as described and support cannot reasonably resolve the issue.

Eligible requests

• Payment succeeded but the selected account plan did not activate after verification.
• The supported Windows application cannot install or launch after reasonable troubleshooting.
• A paid feature is materially unavailable and there is no practical workaround.
• A duplicate payment was made for the same plan and one payment should be returned.

How to request a refund

Email the merchant with the account email, order ID, selected plan, payment gateway, payment date and a clear description of the issue. Screenshots and the app or Windows version may be requested for verification.

Non-refundable cases

Refunds may be declined for policy violations, account sharing, device-limit abuse, completed commercial use, unsupported systems, change of mind after substantial use, or requests made after the 7-day period.

Processing timeline

Approved refunds are returned to the original payment method. Cashfree, PhonePe or the relevant banking provider controls final settlement time after the refund is initiated.

Policy updates

This policy may be updated when the service, payment flow or legal requirements change. The latest version published on this page applies to new requests.